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What kind of photo should I upload?

Updated on November 3, 2026

Upload a sharp JPG, PNG or WebP photo of up to 20 MB where the whole garment is visible, flat, on a hanger, on a mannequin or worn. A plain background helps but is not required, and the product does not need to be cut out. HEIC files and images over 20 MB are refused at upload; a video must be an MP4 of up to 50 MB.
A pastel tweed cropped jacket photographed flat on a plain background, a good starting photo

Formats and size

FileAcceptedLargest file
ImageJPG, PNG, WebP20 MB
VideoMP450 MB
AudioMP320 MB

An iPhone photo saved as HEIC is refused with « Use a JPG, PNG or WebP image. »: export it as a JPG first. Some workflows also need a minimum image size; when a photo is too small, the studio says « Image too small » with the minimum, and a larger photo fixes it.

What makes a good product photo

  1. 1.Show the whole piece: the full garment in the frame, nothing cut at the hem or the sleeves.
  2. 2.Keep it sharp and well lit: daylight or even studio light, no strong colour cast, no motion blur.
  3. 3.Lay it flat, hang it or put it on a mannequin: all three work for a product on a model or a ghost mannequin.
  4. 4.Add the back or a detail as extra product photos of the same piece when the workflow offers more slots. Product to Model and Virtual Try-On take up to three products.

Cropped, headless or worn photos

A photo where the person's head is cropped out works as a product photo: the workflow reads the garment, not the face. A worn photo also works for a ghost mannequin, which lifts the piece from a photo on a person, a hanger or a market stall. For a virtual try-on, the model photo should show the person you want to dress, with the body visible where the garment goes.

Angle and light

A straight front view gives the most faithful result. A strong angle, a fold that hides part of the piece or a busy pattern behind the garment can change the shape or the print in the result. Even, soft light keeps the real colour of the fabric.

Why a photo or a result can be refused

  • The file: a format other than JPG, PNG or WebP, or a file over the size limit, is refused before anything starts.
  • Our safety filter: some requests are blocked by the safety filter, sometimes a harmless one. Try again; if it repeats, choose a reference photo with less skin visible and avoid words like skin, body or bare.
  • A blocked or failed generation costs nothing: its credits come back to your balance automatically.

Good to know

Your uploads are never used to train any model. If a result shows a problem, see What if a result has issues or distortions?

Try it in the studioCreate AI Models for Clothes
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